Solution Architect SA

Main Responsibilities

The service solution owner is responsible for the design and reporting of requirement survey, assessment and clarification, business solution development, and customization development. The service solution owner is responsible for the end-to-end service solution delivery.

Job Responsibilities

1. Deliver the service analysis module of the SmartCare solution according to the contract and customer requirements, and take responsibility for the delivery success, acceptance, and customer satisfaction of the service analysis module.
2. Customize and implement the solution of the business analysis module based on customer requirements, solutions released by service products, events of different networks, and specific requirements.
3. Design the LLD of the delivery solution/topic in the delivery phase, check the deliverability of the solution, implement the solution based on the LLD, and present the value of the delivery solution/topic and report to the customer.
4. Support the demarcation and analysis of CS/PS KQI/KPI service KPIs, provide service analysis reports, demarcate abnormal KPIs, identify the problem scope, provide handling suggestions, and trace the problem resolution.
5. Analyze and handle network-level or single-user-level problems, such as service quality monitoring, complaint handling, and VIP care.
6. Be responsible for model optimization, such as modeling data analysis and cleaning, model training and verification, and solution delivery and implementation.

Service skill requirements

1. Be able to understand customer requirements and adjust customized solutions based on customer requirements.
2. Be familiar with the project delivery process.
3. Have technical management capabilities and be familiar with service fault locating and customer complaint handling.
4. Have basic knowledge about the core network and wireless network. Be familiar with the customer's O&M network architecture. Have general knowledge of the network architecture, service processes, and skills related to the core network and wireless network.

Professional knowledge requirements:

1. Have professional knowledge in wireless network planning and optimization, core network, and datacom. Rich experience in engineering, maintenance, or data mining in the mobile communications field.
2. Have general knowledge of carriers' basic O&M architecture and basic database knowledge.
3. Have good customer communication and requirement guidance capabilities.
4. Have a good command of the end-to-end service processing process and have a proficient command of the wireless communications network architecture.
5. Have a basic command of CS or PS services and signaling procedures.

Education and Experience

1. Bachelor's degree or higher in communications, electronics, computer science, or related fields (with graduation certificate and degree certificate)
2. Over 8 years of experience in the telecommunications or IT industry
3. Proficient in English language skills