IT SPECIALIST

Position Summary

The IT Specialist serves as the primary technical point of contact for staff, delivering reliable first-line support across hardware, software, networking, and organizational productivity tools. Operating within a dynamic technological environment, this role plays a key dual function: resolving day-to-day operational issues and actively contributing to the customization, testing, and maintenance of enterprise business applications—specifically ERP Next and Odoo.

KEY DUTIES AND RESPONSIBILITES

• Provide first-line IT support to staff through the ticketing system, email, phone, remote access, and onsite support.
• Assist with the development, customization, configuration, testing, and maintenance of ERP and business applications, particularly ERPNext and Odoo.
• Assist with ERPNext and Odoo development activities, including basic scripting, workflows, reports, forms, integrations, and system customizations.
• Support the testing, troubleshooting, documentation, and deployment of ERP system enhancements and updates.
• Assist in identifying opportunities for system automation and process improvements using appropriate development or scripting tools.
• Diagnose and resolve hardware, software, operating system, application, printing, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, monitors, scanners, and other IT equipment.
• Support Microsoft 365, Google Workspace, email, browsers, and other approved organizational applications.
• Provide technical support for meeting rooms and video conferencing equipment.
• Monitor, prioritize, update, and close IT support tickets.
• Support user onboarding and offboarding, including device preparation and user access setup.
• Assist users with passwords, MFA, email, and application access.
• Escalate complex technical issues to the IT Manager or the appropriate service provider.
• Prepare technical specifications and support the procurement of IT equipment and software.
• Participate in the technical evaluation, inspection, testing, configuration, and deployment of newly procured IT equipment.
• Provide first-level support for LAN, Wi-Fi, internet, and basic network connectivity issues.
• Identify and escalate network outages or infrastructure-related issues.
• Provide first-level support for organizational business applications and escalate system issues requiring higher-level support.
• Assist with the rollout of new IT equipment and applications by providing user support and basic technical assistance.
• Perform other IT support duties assigned by the IT Manager.

• Master’s degree in Information Technology, Computer Science, Information Systems, or a related field from an accredited academic institution.
• 7 years of relevant experience in IT support, systems administration, application support, or software development.
• Knowledge and practical experience in IT infrastructure, business applications, troubleshooting, and software/application development.
• Relevant professional certifications are an advantage.
• Good communication, problem-solving, and user-support skills.
• Strong Communication and interpersonal skills.
• Willingness to travel to project implementation areas to support field operation.