Customer Service & Care Officer

We are hunting for an elite, highly articulate female candidate to join Afri Flame Holding as a Customer Service Officer for our fast-growing e-learning platforms. If you are sharp, organized, and ready to deliver exceptional chat and call support in a dynamic digital education environment, this is your launchpad.​

VERY IMPORTANT NOTICE TO ALL APPLICANTS

​Please read ALL requirements, schedule details, and salary conditions carefully before applying. If you do not agree with every single requirement, schedule, or evaluation process listed below, PLEASE DO NOT APPLY.

• ​Days: Monday to Sunday (7 days / week)

• ​Working Hours: 03:00 PMM – 09:00 PM (Local Time: ከቀኑ 9:00 – ማታ 3:00)

  ​Key Requirements & Qualifications

  • ​Education: Bachelor’s degree with strong academic performance (CGPA 3.2+ preferred, transcripts required).

  • ​Languages: Excellent verbal and written communication skills in both Amharic and English with a professional phone manner.

  • ​Tech-Savvy: Quick learner, highly organized, and comfortable multitasking across modern chat support systems and phone lines.

  • ​Location: Preferred proximity to Lideta / Mexico area for convenient daily commute.

  ​Evaluation Process

  • ​1-Day Practical Test: Shortlisted candidates must participate in a 1-day practical self-test/evaluation to demonstrate communication skills, quick thinking, and adaptability in handling customer inquiries before a final hiring decision is

    ​How to Apply

    ​If you meet ALL criteria and agree to the schedule, salary, and test day, send your application with the required documents attached:

    • ​Updated CV

    • ​Cover Letter