IT SUPPORT OFFICER – BPO OPERATIONS

WE ARE HIRING!

IT SUPPORT OFFICER – BPO OPERATIONS

Company: Tewos Trading PLC
Work Location: Goro IT Park, Addis Ababa, Ethiopia
Employment Type: Full-Time
Work Schedule: Night Shift (American Business Hours)

About the Position

Tewos Trading PLC is looking for a competent and service-oriented IT Support Officer to support its Business Process Outsourcing (BPO) operations serving clients in the United States.

The successful candidate will provide technical assistance to employees, maintain IT equipment and network connectivity, troubleshoot system-related problems, and ensure smooth and uninterrupted BPO operations.

Key Responsibilities

• Provide daily technical support to BPO employees.
• Install, configure, and maintain computers, software, printers, and other IT equipment.
• Troubleshoot hardware, software, internet, and network connectivity issues.
• Support VoIP systems, headsets, softphones, and communication platforms.
• Maintain LAN, Wi-Fi, routers, and other network equipment.
• Manage user accounts, system access, and basic information security.
• Respond promptly to technical issues and minimize operational interruptions.
• Maintain IT equipment records and prepare technical support reports.

Required Qualifications and Experience

• Bachelor's Degree or Diploma in IT, Computer Science, Computer Engineering, or a related field.
• 1–3 years of relevant IT support or helpdesk experience.
• Good knowledge of Windows operating systems and Microsoft Office.
• Practical knowledge of computer hardware, networking, and troubleshooting.
• Familiarity with VoIP systems, CRM platforms, and remote support tools is an advantage.
• Good English communication and interpersonal skills.
• Strong problem-solving and customer-service skills.

Important Working Requirement

• Applicants must be willing and able to work night shifts aligned with American business hours (US time zones).
• Previous experience in a call center or BPO environment is an added advantage.