Systems & Network Infrastructure Engineer

Job Description

We are looking for an IT Infrastructure & Cybersecurity Engineer to manage, secure, and support company and client IT environments.

Key Responsibilities

Microsoft 365 and Email Security

• Manage Microsoft 365 users, licences, groups, shared mailboxes, Teams, OneDrive, and SharePoint.

• Configure Entra ID, MFA, Conditional Access, administrator roles, and secure sign-in policies.

• Handle onboarding, offboarding, password resets, session revocation, and compromised accounts.

• Configure MX, SPF, DKIM, DMARC, anti-spam, anti-phishing, Safe Links, and Safe Attachments.

• Review sign-in activity, audit logs, suspicious emails, mailbox rules, and third-party application access.

Endpoint Security and Monitoring

• Deploy and manage antivirus, EDR, endpoint protection, and monitoring tools.

• Monitor computers and servers for security, performance, and software issues.

• Manage Windows and third-party application updates.

• Configure BitLocker, screen-lock policies, and other device-security settings.

• Maintain records of devices, software, licences, and security tools.

Networking and Infrastructure

• Configure and support firewalls, routers, VPNs, Wi-Fi, DNS, DHCP, and related network settings.

• Review firewall rules, firmware, and remote-access configurations.

• Monitor connectivity and assist with network outages.

• Prepare setup instructions and guide team members during equipment installation.

• Maintain backups of firewall and network-device configurations.

Backup and Recovery

• Configure and monitor Microsoft 365, workstation, and server backups.

• Investigate failed backups and confirm successful completion.

• Restore files, emails, mailboxes, and system data.

• Perform recovery tests and maintain backup documentation.

• Support recovery after accidental deletion, hardware failure, ransomware, or system outages.

Technical Support and Cybersecurity

• Troubleshoot Windows, Outlook, Microsoft Office, printers, VPNs, internet connections, and business applications.

• Record, prioritize, and resolve support tickets.

• Monitor Microsoft 365, endpoint, cloud, and network-security alerts.

• Investigate suspicious sign-ins, phishing, malware, and unauthorized access.

• Block affected accounts, revoke sessions, reset credentials, and isolate devices when necessary.

• Follow incident-response procedures and escalate serious incidents when required.

• Coordinate with vendors, internet providers, and technical team members.

Documentation and Reporting

• Maintain records of users, devices, licences, networks, backups, and security configurations.

• Document technical changes, incidents, setup instructions, and completed work.

• Prepare reports on system health, patching, backups, security alerts, and unresolved risks.

• Support security-awareness training and phishing simulations.

Requirements

• Practical experience with Microsoft 365 administration and Windows systems.

• Knowledge of Entra ID, Exchange Online, MFA, Conditional Access, and Microsoft Defender.

• Experience troubleshooting computers, email, applications, and network problems.

• Understanding of endpoint security, EDR, backups, patching, firewalls, and VPNs.

• Ability to manage IT environments independently and guide team members through setup and troubleshooting.

• Strong problem-solving, communication, and documentation skills.

• Ability to manage multiple tasks and client environments.

• Basic PowerShell or scripting knowledge is an advantage.

• Strong written and spoken English is required.

Qualifications

• Degree, diploma, or equivalent practical experience in IT, Computer Science, Software Engineering, Cybersecurity, or a related field.

• Previous experience in IT support, systems administration, Microsoft 365, networking, or cybersecurity is preferred.

  Only Apply Through: https://talentai.betechplc.com/apply/8e3fd6ee-5deb-4fd9-89af-24099a813d0e