Information Technology System Support Executive

• Job Purpose:
  Provide technical support to end-users by troubleshooting IT issues, maintaining hardware and software systems, supporting new system deployments, and ensuring efficient and reliable IT service delivery across the organization.

Key Responsibilities:

• Provide first-line IT support to users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain IT systems and equipment.
• Support deployment of new IT solutions and user training.
• Maintain positive relationships with internal customers.
• Assist in IT projects and continuous service improvement.

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support, helpdesk, or system administration.
• Basic knowledge of computer hardware, software, networking, and troubleshooting.
• Ability to install, configure, and support IT systems and end-users.
• Strong problem-solving, communication, and customer service skills.
• Ability to work under pressure and meet service response timelines.
• Willingness to learn new technologies and support continuous improvement.
• Commitment to organizational values, teamwork, and professionalism.