Business Information Systems (BIS) Officer – ERP/POS Administration & Support

Business Information Systems (BIS) Officer – ERP/POS Administration & Support

Title: Zoorya Advanced System Administrator. The role combines business-process knowledge, POS administration, user support, accounting reporting and vendor coordination.

Education

BSc in Management Information Systems, Information Systems, IT, Business Information Systems or a related discipline.

Experience

Preferably 2–4 years in ERP/POS administration or support, ideally in cafés, restaurants, retail or hospitality.

Reporting line

General Manager and/or Finance Manager

ROLE RESPONSIBILITIES

Daily administration and support

The BIS Officer is the first point of contact for staff using Zoorya Advanced. The officer should maintain reliable operations without taking over management approval responsibilities.

01

User administration and support

Create and deactivate user accounts, maintain role-based access, reset credentials, resolve routine login or transaction problems, and maintain a user support log.

02

Menu, recipes and product setup

Maintain menus, categories, selling prices, modifiers and recipe information where these functions are enabled. Apply only management-approved changes.

03

Inventory and cost control

Verify purchases, stock transfers, ingredient consumption, wastage and physical stock counts are recorded accurately. Investigate and report differences.

04

Sales and payment verification

Check POS records, discounts, voids, refunds and end-of-day closure. Coordinate reconciliation of cash, digital payments and system totals with Finance.

05

Management reporting

Prepare or help extract daily and weekly sales summaries, popular products, inventory variances, food-cost indicators and branch performance reports.

06

Training, troubleshooting and vendor coordination

Onboard new employees, refresh user training, document recurring issues, and escalate unresolved defects, updates or integrations to Zoorya/ETTA support.

2. Required expertise

Expertise

Priority

Expected capability

ERP/POS administration

Essential

Configure settings, user accounts and workflows.

User support & training

Essential

Help cashiers, waiters, kitchen staff and managers.

Restaurant operations

Essential

Understand menus, orders, payments and shift closing.

Inventory & recipes

Essential

Track stock, usage, wastage and cost controls.

Basic accounting

Essential

Understand payment and sales reconciliation.

Reporting & Excel

Essential

Prepare management reports and investigate variances.

POS devices & networking

Advantage

Troubleshoot printers, terminals and connectivity.

Relevant ERP background

Advantage

Experience with Odoo or similar systems if applicable.