IT Officer

Company Overview

Coffee-net is a privately owned Ethiopian coffee exporting company specializing in both commercial grade and specialty coffee beans. Since its establishment in 2019, the company has built a reputation for consistency, traceability, and responsiveness to buyer specifications. Coffee-net serves as a gateway between Ethiopia‟s finest coffee-growing regions and global markets.

Job Summary

The ICT Support Job Title is responsible for providing essential technical assistance and maintaining the digital infrastructure at the company headquarters. This role focuses on ensuring that all hardware, software, and network systems function reliably to support daily business operations. The ICT Support staff member acts as the first point of contact for technical issues, ensuring that employees can perform their duties without technological interruptions.

1. Key Responsibilities

1.1 Technical Support & Troubleshooting:

• Provide prompt assistance to HQ staff regarding hardware malfunctions, software errors, and connectivity issues.
• Diagnose and resolve problems related to computers, printers, scanners, and other office peripherals.

1.2 Systems Maintenance:

• Perform regular updates and patches on company software and operating systems to ensure performance and security.
• Monitor local area networks (LAN) and Wi-Fi connectivity to maintain consistent internet access. 2.2 Installation & Configuration:
• Set up and configure new workstations, including hardware assembly and software installation (Microsoft Office, email clients, etc.).
• Assist in the deployment of digital tools and applications used for coffee export tracking and documentation.

1.3 Security & Data Integrity:

• Ensure all workstations have active and updated antivirus software.
• Assist the Manager in performing regular data backups and maintaining the security of sensitive company information.

1.4 Inventory & Documentation:

• Maintain an up-to-date inventory of all ICT assets, including serial numbers, assignments, and repair histories.
• Document common technical issues and their resolutions to create a "frequently asked questions" (FAQ) resource for staff.

1. Job Specifications

❖ Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

❖ Experience: 1–3 years of experience in an IT support or helpdesk role, preferably in a corporate environment.

❖ Technical Knowledge: Solid understanding of Windows/Mac operating systems, networking basics (TCP/IP), and Microsoft Office 365 administration.

1. Required Competencies

3.1 Technical Competencies:

• Hardware Diagnostics: Skill in identifying and repairing common hardware failures in laptops and printers.
• Network Troubleshooting: Basic ability to diagnose and fix connectivity issues in a LAN/WAN environment.
• System Configuration: Proficiency in setting up email accounts, VPNs, and peripheral devices.

3.2 Behavioral Competencies:

• Problem-Solving: A logical approach to diagnosing technical issues and finding efficient solutions.
• Customer Service Orientation: A patient and helpful demeanor when assisting non-technical staff with IT problems.
• Attention to Detail: Meticulousness in maintaining system logs and asset inventories.
• Reliability: Consistency in responding to support requests and performing routine maintenance tasks.