ERP Specialist Lead

The IT Officer (ERP Specialist) is responsible for supporting and optimizing the organization’s ERP system while assisting in broader IT operations. The role ensures ERP modules are effectively utilized across departments, provides technical support, and contributes to IT infrastructure, security, and digital transformation initiatives.

Duties & Responsibilities

• Administer and maintain ERP systems to ensure availability and reliability.
• Configure ERP modules (finance, procurement, HR, logistics, etc.) based on business requirements.
• Provide end-user support for ERP functionality and troubleshoot system issues.
• Manage ERP user accounts, roles, and access permissions.
• Conduct ERP system audits to ensure data accuracy and compliance.
• Document ERP workflows, configurations, and user manuals.
• Train staff on ERP usage, reporting, and best practices.
• Coordinate with ERP vendors and consultants for upgrades, patches, and technical support.
• Monitor ERP system performance and recommend enhancements.
• Ensure ERP integration with other IT systems (databases, HRIS, finance systems).
• Support ERP-related reporting and dashboard development for management.
• Assist in ERP implementation projects, migrations, and new module rollouts.
• Ensure ERP compliance with cybersecurity and data protection standards.
• Provide IT support for hardware, software, and network systems linked to ERP.
• Monitor data backups and disaster recovery systems for ERP and IT infrastructure.
• Assist IT Manager in system upgrades, digital transformation, and automation initiatives.
• Support IT security protocols, including user authentication and access control.
• Collaborate with finance, procurement, and HR teams to align ERP processes with operational needs.
• Maintain accurate records of ERP and IT support activities for audit purposes.

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.
• Specialized training or certification in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo) is highly desirable.
• 4 years of experience in ERP administration, IT support, or systems management (Experience xperiance with Microsoft Dynamics 365 is a plus)
• Hands-on experience configuring ERP modules (finance, procurement, HR, logistics, etc.).
• Exposure to ERP implementation projects, upgrades, or module rollouts.
• Experience providing end-user support and troubleshooting ERP-related issues.