Compliance & IT

Duties and Responsibilities:

• Compliance Management: o Develop and implement an effective compliance program that aligns with regulatory requirements and QMS standards.

• Monitor compliance with laws, regulations, and internal policies. o Conduct regular audits and assessments to identify and mitigate compliance risks.

• Investigate and resolve compliance issues promptly.

• Quality Management System (QMS):

  Coordinate and support internal and external QMS audits.

• Track and report on QMS performance metrics.

• Regulatory Requirements:

  Stay updated on relevant regulations and standards affecting the organization.

• Ensure that all regulatory documents are accurately maintained and submitted on time.

• Liaise with regulatory bodies and certification agencies as needed.

• Provide training and guidance to staff on regulatory compliance matters.
   Administrative Support:

• Manage and organize administrative tasks, including preparing reports, and maintaining records.

• Coordinate and support various departments to ensure alignment with compliance and QMS objectives.  Risk Management:

• Identify potential risks related to compliance and QMS.

• Develop and implement risk mitigation strategies.

• Monitor and report on the effectiveness of risk management activities.
   Continuous Improvement:

• Promote a culture of continuous improvement within the organization.

• Identify opportunities for process optimization and efficiency.

• Implement corrective and preventive actions to address non-conformities.
   Data Management & Analysis: Oversee and analyze customer data across various platforms (sales records, service history, inquiries, complaints, etc.). Provide CRM reporting to understand customer behavior and offer actionable insights. Ensure data quality and manage CRM pipelines.
   Reporting: Prepare weekly and monthly reports for management on trends, team performance, and KPIs across departments.

•  Process Improvement: Collaborate with engineers and management to identify areas for system or process improvements.
   Social Media Strategy: Develop and execute social media plans for LinkedIn and Twitter. Analyze trends, create content, and manage engagement. Collaborate with other teams for content and ensure brand consistency.  Platform Oversight: Manage the company’s ERP and CRM platforms (Sales, Service, HR, etc.), ensuring smooth functionality. Address technical issues with the development team.
   Team Support: Train and support team members in CRM usage, ensuring accurate and timely data input. Monitor team performance and assist with any issues related to CRM or social media.
  Skills & Qualifications:

• Strong analytical skills with experience in CRM systems.  Proficient in social media platforms and content creation.

• Ability to create reports and analyze key performance metrics Requirements:

• Bachelor's degree in Computer Science/Engineering, Quality Management, or a related field.

• Experience in compliance, quality management, or regulatory roles.  Knowledge of ISO 9001 standards and regulatory requirements.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Attention to detail and problem-solving abilities.