Booking Agent

Job Opening: Booking Agent

Location: Addis Ababa, Ethiopia

Employment Type: Full-Time

Department: Operations / Reservations

Role Overview

We are seeking a detail-oriented Booking Agent to manage flight reservations and ticketing for diverse client segments, including walk-in customers, labor travel clients, non-IATA agents, and corporate accounts. The role involves coordinating with airlines for accurate bookings, fare verification, schedule confirmations, and resolving client queries.

Key Responsibilities

• Handle flight reservations, ticket issuance, reissues, refunds, and voids for walk-in, labor, corporate, and non-IATA clients

• Communicate with airlines to confirm schedules, fares, and ticketing rules

• Maintain accurate booking logs and update client information in CRM systems

• Assist clients with travel documentation, itinerary details, and special requests

• Coordinate with internal teams to ensure smooth operations and client satisfaction

Requirements

• Diploma or Bachelor’s degree in Tourism, Business, or related field

• Knowledge of GDS (Galileo, Amadeus, Sabre) and airline ticketing preferred

• Strong attention to detail and accuracy in booking and documentation

• Excellent communication and customer service skills

• Ability to manage multiple clients and tasks in a fast-paced environment