ICT Specialist

PURPOSE

ICT Specialist manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing and installing ICT infrastructure.

RELATIONSHIPS

• Internally: Interacts with ICRC employees.
• Externally: Interacts with local suppliers.

ACCOUNTABILITIES & FUNCTIONAL RESPONSIBILITIES

• Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
• Ensures existing ICT infrastructure is functional.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Briefs, advises and trains end-users on the ICRC’s ICT systems.
• Maintains ICT stock and inventory, carries out regular physical checks.
• Drafts and updates technical documentation for all IT equipment.
• Carries out the duties of ICT Specialist 1 when s/he is absent.
• May be called upon to manage and train ICT teams.

DELEGATION-SPECIFIC DUTIES AND TASKS

• Ensure planning, deployment and attribution of ICT equipment (computers, network, printers, PABX, Telecom materials, Radios, etc.).
• Ensure maintenance, service and proper handling of ICT assets in a small-to-medium sized infrastructure.
• Maintain and exploit existing systems, mainly independently.
• Manage and administrate a park of materials.
• Provide training and support to the users.
• Support Level 2 ICT Service Requests within the area of responsibility (Delegation and Sub-Delegation Offices) in collaboration with other support teams and ensure compliance of related management policies governing the Global Support Model framework.

ADDITIONAL DUTIES

• Is aware of the SD’s objective and has good knowledge of the movement and other contacts relevant to the position.
• Collects and shares information as to improve ICRC’s understanding of the environment humanitarian trends and responses.
• Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.
• Take responsibility for their own professional learning and development.
• Translates /interprets as required by the department.

CERTIFICATIONS / EDUCATION REQUIRED

• Bachelors degree or equivalent in IT, electronics, computer science or similar field.
• Good command (spoken and written) of English and Tigrigna languages.

PROFESSIONAL EXPERIENCE REQUIRED

• 3–4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
• 1 year of people-management experience is a strong asset.