IT Administrator

Job Title: - IT Administrator

Reporting to: - Human Resources and Operation

Department: -IT

Location: - Addis Ababa

Employment Type: - Part Time

Main Purpose:

The IT Administrator is responsible for providing reliable, secure, and responsive IT support to Hope for Justice staff and equipment in Ethiopia, as well as supporting Global IT initiatives. The role ensures that technology systems, equipment, and digital tools effectively support the organization’s mission to protect vulnerable children and fight injustice. The post holder works closely with the Senior HR Officer locally and collaborates with the Global IT Team to ensure alignment with organizational standards, policies, and systems.

Main Duties

1. IT Support & Service Delivery

• Provide first line technical support to staff for hardware, software, network, and system related issues.
• To provide in-person support locally and remote support to the global userbase
  • Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and other IT equipment.
  • Perform administration of the Microsoft 365 environment and other cloud-hosted systems as required.
  • Ensure timely resolution of IT incidents and service requests, working with and escalating issues to Global IT when required.
  • Maintain an accurate inventory of IT assets and licenses.

1. Systems & Network Management

• Support the effective operation of local office networks, internet connectivity, and shared systems.
• Conduct routine system checks, updates, and basic maintenance to ensure uptime and performance.
• Ensure antivirus, security patches, and system updates are applied according to Global IT standards.

1. Information Security & Data Protection

• Support compliance with Hope for Justice IT, data protection, and cybersecurity policies.
• To facilitate the transfer of knowledge across the global userbase about effective and secure use of technology.
• Ensure staff follow best practices in password management, data storage, and system access.
• Promptly report and support the investigation of IT security incidents or data breaches.

1. User Training & Support

• Provide basic IT induction and guidance to new staff.
• Support staff to effectively use organizational tools (email, cloud storage, collaboration platforms, etc.).

1. Coordination with Global IT

• Work closely with the Global IT Team (dotted line reporting) to implement global systems, upgrades, and security measures.
• Support the rollout of new IT tools, platforms, or policies as directed by Global IT.
• Maintain records of support requests, resolutions, and asset assignments.
• Prepare periodic IT status reports for local management and Global IT as required.
• Support procurement processes for IT equipment in coordination with HR, Finance & Admin and Global IT.

Safeguarding & Organizational Values

• Uphold Hope for Justice’s safeguarding policies and commitment to protecting children and vulnerable adults.
• Ensure IT systems and practices support confidentiality, dignity, and ethical use of information.
• Act in accordance with Hope for Justice’s values, code of conduct, and organizational mission.

Education

• Bachelor’s degree in information technology, Computer Science, Information Systems, or related fields.
• Relevant professional IT certifications (e.g., CompTIA Network+, Microsoft certifications) are an added advantage
• Proficiency in English is mandatory

Experience

• Minimum of 3 years’ experience in an IT Support, Helpdesk, or similar role.
• Experience working in an NGO/INGO is desirable and Advantageous.
• Proven experience providing first line and second line IT support to end users.
• Experience supporting Windows operating systems, Microsoft 365, and common office applications.
• Practical experience with hardware, networking, internet connectivity, and basic cybersecurity practices.
• Experience working with or supporting global or remote IT teams is an added advantageous.Soft Skills
• Strong communication skills with the ability to explain technical issues clearly to nontechnical staff
• Problem-solving and analytical thinking
• Good time management and ability to prioritize competing requests
• Adaptability and willingness to learn
• Teamwork and collaboration, including working with global teams
• High level of integrity, confidentiality, and professionalism.Technical Skills
• Hardware and software installation, configuration, and troubleshooting
• Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint)
• Windows operating systems support
• Basic networking (LAN, Wi-Fi, internet connectivity, printers)
• IT asset management and documentation
• Antivirus, system updates, and basic cybersecurity practices
• User account management and access control
• IT support ticketing and reporting tools.
• Basic data protection and information security compliance.

For all roles as a minimum:

Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise