IT Officer

We are looking for a skilled and proactive IT Officer to join our team. In this role, you will be responsible for managing hardware, maintaining network infrastructure, ensuring data security, and providing technical support to internal teams. The ideal candidate has strong technical expertise, excellent problem-solving skills, and a commitment to keeping our systems running smoothly.

• System & Network Maintenance: Install, configure, and maintain hardware (desktops, laptops, printers, routers, switches) and network infrastructure.
• User Support & Troubleshooting: Serve as the primary point of contact for technical support, resolving hardware, software, and connectivity issues.
• User & Access Management: Manage user accounts, permissions, and security groups in Microsoft 365, Active Directory, Odoo or Google Workspace.
• Cybersecurity & Data Safety: Implement security protocols, administer endpoint antivirus/firewall settings, and run regular system backups.
• IT Asset Management: Maintain an updated inventory of all tech assets, licenses, and software subscriptions.
• Documentation & Training: Create user guides for standard procedures and provide basic IT onboarding and security training to staff.
• Technical Support: Serves as the primary contact for resolving hardware, software, and remote connectivity issues while tracking incidents to meet SLA standards.
• Odoo ERP Administration: Hands-on experience with Odoo administration, module deployment, user/access rights management, and basic troubleshooting or database maintenance.