Junior E-Banking Officer

1.Major Responsibilities

• Provide technical support for internal staffs and customers,
• Periodically identifies gaps and takes corrective measures on E-Banking systems
• Participate on implementation, enhancement and support of E-Banking systems
• Participate on implementation of remaining E-Banking products/services
• Follow up correction of any system errors identified by customers and branches,
• Ensure approved correct formats are used for account opening,
• Provide Users training E-Banking Products / Services
• Ensures that proper changes are made in E-Banking systems configuration and parameters,
• Provide support and timely feedback on customer complaints relating to all Digital financial services
• Undertake other duties as directed by the Manager of Digital banking Services Division

2. MINIMUM QUALIFICATIONS

A EDUCATION/TRAINING

• BSc Degree in Computer Science, Information technology or related field.

B. EXPERIENCE

• 1-2 Years of experience

C.TECHNICAL AND OTHER SKILLS

• Ability to work with very minimum supervision
• Self-motivated with good interpersonal skill
• Excellent report writing and presentation skills
• Proactive and result-oriented
• Exposure to the electronic payment systems in Ethiopia
• Excellent understanding of Digital Financial Services Platform
• High level of analytical and creative skills
• Excellent written and report writing skills in English;
• Understanding of digital channels operations and services
• Excellent complaint handling skills.

1. WORKING CONDITIONS AND LEVEL OF TRAVEL REQUIRED

• Office environment and typical office based. Travels up to ….0% of her/his time to Area and Branch Offices.