QA Engineer, Product Analyst & Support Specialist -

The Role

We’re looking for a detail-focused QA Engineer who also understands products and people. You will make sure every Axova release works properly, turn what you learn from testing and from merchants into clear product improvements, and support merchants when they need help.

You will work closely with the founding team, developers, and designers to keep Axova reliable, easy to use, and ready for real businesses.

About Axova

Axova is a unified commerce system built for Ethiopia, designed to help businesses start, manage, and grow their operations through one connected platform. It brings together online store creation, point-of-sale (POS), inventory management, order processing, marketplace integration, and delivery solutions, connecting digital and physical commerce.

By simplifying business operations and making digital tools more accessible, Axova aims to empower Ethiopian entrepreneurs, modernize retail, and accelerate the growth of Ethiopia’s digital economy.

What You’ll Do

Quality assurance and testing

• Plan and run manual tests across all parts of the Axova platform, including web, mobile, and every connected module

• Write clear test cases, test plans, and checklists for new features and releases

• Find, document, and track bugs with clear steps to reproduce, then verify fixes before release

• Run regression tests before every release and confirm that critical flows work, such as checkout, payments, orders, and inventory

• Test across devices, browsers, screen sizes, and network conditions

Product analysis

• Review features and user flows, and spot usability problems, gaps, and missing requirements

• Help write clear requirements and acceptance criteria with the product and development team

• Turn bug reports, merchant feedback, and usage patterns into practical product recommendations

Merchant support

• Respond to merchant questions and issues in Amharic and English, with patience and clarity

• Troubleshoot problems, reproduce them, and pass confirmed bugs to the development team with full details

• Keep track of recurring issues and report patterns to the team

Documentation and preparation

• Prepare and maintain testing documents: test plans, test cases, bug reports, and test result summaries

• Prepare test data, test accounts, and test environments before each testing cycle

• Write release notes and update logs for every new version

• Create merchant guides, FAQs, and help content from common questions and issues

• Prepare internal documentation, such as feature descriptions, user flows, and process guides, so the team can onboard and work consistently

• Report on testing progress, open issues, and product quality to the founding team

What We’re Looking For

• [2+] years of experience in software QA, testing, product analysis, or technical support

• Solid understanding of the software testing process: test cases, bug reporting, regression, and release testing

• Strong attention to detail and a methodical approach to finding problems

• Clear written and spoken communication in Amharic and English

• Ability to explain technical issues in simple language to non-technical merchants

• Experience testing web applications, and ideally mobile apps, e-commerce, or payment flows

• Comfort working with developers and giving precise, useful feedback

• Strong ownership, reliability, and the ability to work with a small, fast-moving team

Nice to Have

• Experience with e-commerce, POS, fintech, or marketplace products

• Experience with API testing tools (such as Postman) and bug tracking tools (such as Jira or Notion)

• Basic knowledge of test automation

• Experience writing requirements, user stories, or user guides

• Understanding of mobile testing for iOS and Android

What We Don’t Accept

This is a quality and product role, not a casual click-through testing job. Please don’t apply if:

• Your experience is limited to clicking through apps and reporting problems, without documenting test cases or reproducing issues properly

• You can’t communicate clearly in both Amharic and English

• You’re not available to work on-site in Addis Ababa