IT Support Technician- Odoo ERP Implementation

JOB PURPOSE

Lovegrass Agro-processing Plc is seeking a dedicated and proactive Odoo ERP Support Specialist to provide technical support for the implementation, configuration, deployment, and ongoing operation of the Odoo Enterprise Resource Planning (ERP) system.

In this role, you will bridge and support the integration of business processes into Odoo operations between our Head Office in Piyassa and our Factory in Sululta in assisting employees in using the system effectively, troubleshoot technical issues and coordinate with the implementation team or external service providers to ensure successful system adoption.

KEY RESPONSIBILITIES

• Assist in the implementation, configuration, testing, and deployment of Odoo modules in coordination with management, department heads, and external implementation consultants.

• Support the implementation of relevant modules, including Finance, marketing and commercial department, Human Resources, Inventory, Purchase, Sales, Accounting, Manufacturing, and other modules as required.

• Assist in collecting, reviewing, cleaning, organizing, and migrating existing company data into Odoo.

• Participate in system testing, identify errors or process gaps, and report issues to the implementation team for resolution.

• Support the mapping of existing company workflows and procedures into the Odoo system.

• Assist in preparing user requirements, documenting system changes, and tracking implementation progress.

• Provide first-line technical support to employees experiencing Odoo-related issues.

• Troubleshoot user access, login, configuration, data entry, printing, reporting, and other system-related problems.

• Escalate complex technical issues to the Odoo implementation partner, system administrator, or software developer when necessary.

• Maintain computers, printers, network connections, software, and other IT equipment required for effective system operation.

• Assist with user account creation, access permissions, password resets, and basic system administration, subject to authorization.

• Provide ongoing assistance to employees during the transition from existing manual or computerized processes to Odoo.

• Collect user feedback, identify recurring difficulties, and recommend improvements to enhance system usability and adoption.

• Ensure that access to sensitive company information is granted only to authorized personnel.

• Support regular data backup and recovery procedures in coordination with the responsible system administrator.

• Prepare regular reports on implementation progress, technical issues, user support requests, and outstanding system requirements.

Requirements & Qualifications

• Experience: Minimum 2 year of hands-on experience supporting or implementing Odoo ERP.

• Location Flexibility: On-site presence at our Piyassa Head Office with periodic site visits to the Factory site in Sululta.

• Technical Skills: Strong understanding of core Odoo modules (Finace, Inventory, Stock, Sales, Purchasing and HR).

• Problem-Solving: Strong analytical and troubleshooting capabilities.

• Availability: Ready to start immediately.