IT Support Officer

MIDROC INVESTMENT GROUP, MINING CLUSTER; SalaM Comprehensive Specialized Hospital—a brand-new, state-of-the-art private specialty hospital in Addis Ababa—is opening its doors and setting a new standard for healthcare excellence. We are seeking passionate, highly motivated professionals to join our growing team and help shape the future of life care in Ethiopia. Here, you’ll do meaningful work alongside an elite group of clinicians in a modern, beautifully designed facility—while also enjoying a predictable schedule of with a consistent assigned shift, giving you more time for what matters most at home. Join us in delivering exceptional care and making a lasting impact on the health of our community would like to invite qualified candidates for the following position.

Position: IT Support Officer

Duty base: Project site, Addis Ababa (Mekenisa, Kore Square area right after Consolata Catholic in the way from Mekenisa to Kore)

Employment type: Full time after satisfactory probationary excellent performance

Salary: As per the scale of the organization and attractive with perks

Statement of Purpose:

The Hospital IT Support is responsible for supporting, troubleshooting, and maintaining the hospital's IT infrastructure, including hardware, software, and network systems. This role ensures that all IT systems operate efficiently and securely to support clinical, administrative, and operational functions. The IT Specialist provides technical support to staff, implements IT solutions, and ensures compliance with healthcare IT standards and regulations to enhance patient care and hospital operations.

Major Tasks, Duties & Responsibilities

1. IT System Support and Maintenance
2. • Provide technical support for hospital IT hardware and software systems, including workstations, and medical devices.
   • Troubleshoot and resolve IT-related issues in a timely manner.
   • Perform regular updates, patches, and system upgrades to ensure IT systems are secure and up to date.
3. Network Support
4. • Assist with maintaining and troubleshooting the hospital’s network infrastructure, including wired and wireless systems, to ensure reliable connectivity across departments.
   • Help with network optimization and performance monitoring.
5. System Security and Data Protection
6. • Implement security protocols to protect patient data and hospital information systems from cyber threats.
   • Assist with monitoring and maintaining firewalls, antivirus software, and intrusion detection systems (IDS/IPS).
   • Ensure compliance with healthcare data security and privacy regulations.
7. End-User Support and Training
8. • Provide helpdesk support for staff, resolving issues related to software, hardware, and IT systems.
   • Assist in training staff on the effective use of IT systems and software.
9. Software and Application Support
10. • Assist in the installation, configuration, and maintenance of healthcare software applications and other hospital management tools.
11. Hardware Installation and Maintenance
12. • Help with installing and configuring IT hardware including desktops, laptops, and peripherals.
    • Perform preventive maintenance and assist with troubleshooting hardware issues to reduce downtime.
13. System Monitoring and Reporting
14. • Monitor the performance of IT systems and networks, identifying potential issues before they impact operations.
    • Generate reports on system performance, security, and usage to inform management decisions.
15. Compliance and Documentation
16. • Maintain records of IT system configurations, updates, and support tickets.
    • Assist with audits to ensure compliance with healthcare IT regulations and standards.
17. Collaboration with IT Teams and Vendors
18. • Work closely with other IT professionals to ensure integrated IT operations.
    • Collaborate with external vendors for IT equipment procurement, software support, and troubleshooting.

Minimum Specification
Educational Qualification and Work Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT support, preferably in a healthcare environment.

Knowledge and Skills Requirements

• Strong knowledge of IT systems, hardware, and software troubleshooting.
• Experience with hospital software systems (e.g., EHR, LIS, PACS) is a plus.
• Knowledge of network protocols, security systems.
• Certification in IT support (e.g. Microsoft Certified IT Specialist) is desirable.
• Excellent problem-solving, communication, and organizational skills.