IT Assistant

We are looking for a motivated and service-oriented IT Assistant to support our daily IT operations. The successful candidate will provide technical support to employees, assist with hardware and software issues, maintain IT equipment, and help ensure the smooth operation of the company’s IT environment.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Assist users with Microsoft Windows, Microsoft Office, email, and other business applications.
• Troubleshoot basic network, internet, Wi-Fi, and connectivity issues.
• Support the setup and configuration of user accounts, computers, and other IT devices.
• Maintain an updated inventory of IT equipment and accessories.
• Assist with software installation, updates, and basic system maintenance.
• Escalate complex technical issues to the appropriate IT team or service provider.
• Provide technical support during meetings, training sessions, and other company activities.
• Follow IT security procedures and help maintain the confidentiality and security of company information.
• Prepare basic IT reports and maintain records of IT incidents and support activities.
• Perform other IT-related duties as assigned.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1–3 years of experience in IT support or a similar position is preferred.
• Good knowledge of Windows operating systems and Microsoft Office applications.
• Basic understanding of computer hardware, networking, and troubleshooting.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and customer-service skills.

Preferred Skills

• Experience with IT helpdesk or ticketing systems.
• Basic knowledge of LAN, WAN, TCP/IP, Wi-Fi, and network troubleshooting.
• Knowledge of printers, scanners, and other office equipment.
• Familiarity with Active Directory and user account management is an advantage.
• Chinese language proficiency is an advantage, especially for positions supporting Chinese-speaking teams.

Key Competencies

• Technical troubleshooting
• Customer service
• Communication
• Teamwork
• Problem-solving
• Time management
• Attention to detail
• Willingness to learn

Language Requirements

• English: Good communication skills in both spoken and written English.