District Digital Banking Officer II

ABOUT ZAMZAM BANK

ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.

ZamZam Bank is Ethiopia's first full-fledged Interest-Free Bank, pioneering a new chapter in the country's banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.

The Bank's journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.

JOIN OUR JOURNEY

As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.

If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.

POSITION: District Digital Banking Officer II

Duty Stations: Jimma and Diredawa Districts

JOB PURPOSE

The Digital Banking Officer is responsible for driving district-level growth, activation, usage, monitoring, and support of the Bank’s digital banking channels and related digital customer services. The role ensures branches actively promote digital products, customers are properly onboarded and activated, and digital performance gaps are identified and addressed on time.

KEY RESPONSIBILITIES

1. Drive district-level enrollment, activation, and usage growth for the Bank’s mobile banking, internet banking, card-related, agent-linked, and other approved digital services.
2. Work closely with branches to ensure digital products are consistently promoted, explained, and activated for customers.
3. Monitor digital performance by branch, product, campaign, and customer segment and identify underperforming areas that require intervention.
4. Conduct branch coaching, customer demonstrations, district awareness sessions, and field activations to support digital adoption.
5. Identify dormant users, onboarding bottlenecks, usage barriers, and recurring channel issues and recommend practical solutions.
6. Support customer onboarding and branch coordination for digital financing-related service workflows where assigned.
7. Coordinate with relevant Head Office digital teams on system issues, product feedback, training needs, and rollout support.
8. Prepare district digital banking dashboards, activation reports, branch performance updates, and issue logs.

WHAT WE OFFER

• Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.

MINIMUM QUALIFICATION & EXPERIENCE

• Educational Qualification: Bachelor’s degree in Information Systems, Computer Science, Management, Marketing, Banking and Finance, or a related field.
• Work Experience: Minimum of 3 years of relevant experience in digital banking, branch operations, product support, customer service, or channel development roles within the banking sector is preferred.

REQUIRED COMPETENCIES

• Digital Product Promotion • Channel Analytics • User Activation & Training • Customer Orientation • Communication • Problem Solving

Additional Advantage: Knowledge and understanding of Interest-Free Banking.