Microwave Service Engineer

Job Responsibilities

1. Travel to the frontline as a microwave transmission delivery technical engineer (TE/TL/TD/SA) to take charge of onsite or remote delivery of microwave transmission projects, including link planning, equipment installation, antenna alignment, commissioning, cutover, upgrade and expansion.
2. Provide technical assurance for the onsite delivery of microwave transmission projects, identify and resolve delivery risks and issues, and undertake key project responsibilities, including technical solution development, technical issue and risk management, and technical change.
3. Be responsible for customer support in SLA, including parameter configuration, frequency and capacity adjustment, patch upgrade, version iteration, service cutover, and regression verification. Strictly control change risks to ensure zero impact on services.
4. Take part in customer training, skill transfer to internal employees, and knowledge accumulation (including local employee cultivation and personnel echelon building) in the project team or team.
5. Fully communicate with the customer during delivery/SLA project and be responsible for successful project delivery and customer satisfaction.

Service skill requirements:

1. Have strong communication skills and be able to effectively communicate with customers, including technical solutions and delivery solutions. Be able to actively guide customers and obtain customer support and project team recognition.
2. Have strong understanding capabilities, be able to effectively analyze and manage customer requirements, and develop feasible solutions based on customer requirements.
3. Be able to identify technical risks (such as link availability, interference, and network security risks) and take effective measures to cope with and avoid the risks.
4. Identify and manage technical issues, develop resolution plans and solutions, and complete design reviews. Supervise onsite construction.
5. 1-2 years of experience in the telecom field (familiar with microwave and transmission networks).
6. Obey the global project allocation;

Requirements for professional knowledge:

1. Proficient in microwave transmission principles, including link budget calculation, frequency planning, and interference analysis.
2. Familiar with Huawei microwave products (such as RTN series) and related network management systems (such as U2000/NCE).
3. Familiar with SDH/Ethernet transmission technologies and IP networking for microwave backhaul networks.
4. Ability to independently complete microwave link planning, equipment installation, antenna alignment, commissioning, and acceptance testing.