IT Officer

About Company

Everything starts from an idea. But every idea might not see the daylight of success without hard work and diligence. 20 years ago, Horra Trading was just an idea in the mind of Mr. Adem Kedir who meticulously worked day and night to turn it into a reality in 2005, basing himself on his extensive skill and knowledge in coffee and coffee trade. Mr. Adem Kedir’s coffee trade career started as the succeeding generation from his grandfather Mr. Abbahawa and his father Mr. Kedir Hadjji Hassan in Ethiopia. As the third generation successor of the family coffee business, Mr. Adem has made the leap from his involvement in traditional and domestic coffee market to international coffee trade by forming his own business entity by the name of Horra Trading in 2005.What was started as a simple trading business entity in 2005, Horra Trading has made it possible to create diversified businesses under Horra Corporate Group. Currently, Horra Corporate Group business portfolio includes coffee and oil seeds export, coffee plantation, automotive assembly, import and distribution, propylene technology manufacturing, technology, real estate development and transit and forwarding. Currently, Horra Corporate Group is led by the CEO, Mr. Adm Kedir, and by qualified and experienced professionals, with 550 permanent staff members and 800 temporary workers working in the corporate office and in different business units.

Job Purpose

The IT Officer is responsible for providing reliable technical support to employees, maintaining the organization's IT infrastructure and systems, troubleshooting hardware and software problems, and ensuring the availability, security, and efficient operation of IT services.

Responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and system-related issues.
• Diagnose and resolve computer, printer, scanner, and other IT equipment problems.
• Install, configure, and maintain computers, operating systems, applications, and peripheral devices.
• Create, configure, and manage user accounts and access rights as authorized.
• Respond to IT support requests and ensure timely resolution of reported issues.
• Provide technical assistance and guidance to users on IT systems and applications**.**
• Monitor and maintain the company's LAN, Wi-Fi, internet, and other network services.
• Troubleshoot network connectivity and performance issues.
• Implement and follow company IT security policies and procedures.
• Support regular data backup and recovery procedures.
• Ensure user accounts and access permissions are properly controlled.

Qualifications

• Bachelor’s degree in computer science or a related field from a recognized university.
• 2–6 years of relevant work experience.